QMart Customer Service Promise
QMart is committed to giving our customers a premier service experience by ...
Showing Kindness & Respect
QMart Customer Service Representatives will take care to put the customer first by providing the utmost courtesy, empathy, and respect in all interactions with our customers.
Fixing It Right the First Time
QMart Customer Service Representatives respond with accurate information to provide fair solutions to all customer issues on the first interaction. We take ownership, set accurate expectations, and follow through on all commitments so we never disappoint our Customers.
What is QMart Warranty?
Only QMart offers Comprehensive Warranty, which means that in case you encounter any problem with your product that is not user neglect, all you have to do is get your product to QMart, and from there on, QMart takes care of it! There are no hidden charges whatsoever afterwards: QMart is responsible for getting the product fixed. All charges for getting the product fixed from the nearest authorized service center, be it in Pakistan or abroad. Note that QMart warranty is on top of International/Manufacturer warranty that you get anyway.
What is International/Manufacturer's Warranty?
Warranty provided by the manufacturer on their product that can be availed by taking your product to the manufacturer’s authorized service center, in case of a warranty claim.
QMart provides its customers in Pakistan a one stop solution for all their warranty claims. Most of the products up for sale on QMart come with warranty.
Warranty period and type at QMart vary for each product according to its manufacture and the country of its import.
- The warranty period will be reflected on your invoice and what’s more, the warranty is effective, not from the date you place your order, but from the date you actually receive your goods.
- QMart is not responsible for local warrantied by companies issued .
- New Goods which do not carry local warranty can not be claimed by Qmart .
- The product purchased without Warranty shall be properly checked. Later no claim will be entertained